REFUND & CANCELLATION POLICY
 
Cancellation by Customer
 
All Paragliding services are 100% refundable if the booking is cancelled at least 2 hours before the scheduled date and time of the activity.
 
If the cancellation request is made less than 2 hours before the booked date and time, no refund will be issued.
 
If a customer does not show up at the booked date and time, the booking will be treated as a no-show, and no refund will be provided.
 
 
 
Transaction Fees
 
Any transaction or payment processing fees charged by the payment gateway or payment processing entity will be deducted from the refund amount.
 
 
 
Identity Verification
 
Kingsbury Group reserves the right to verify the identity of the individual requesting the cancellation to ensure that the request is made by the correct customer who made the booking.
 
 
 
Refund Processing
 
All refunds are processed through our payment partner Razorpay.
Refunds will be initiated by Kingsbury Group through the payment dashboard.
 
However, the actual time taken for the refund to reflect in the customer’s account depends on the payment provider or bank. Standard refund timelines of the respective payment provider will apply.
 
Kingsbury Group does not have control over the time taken by banks or payment aggregators once the refund has been initiated.